Patient Transport Service (PTS) is available for patients who require transport to, or from, a health facility such as a hospital, rehabilitation unit or aged care facility and are assessed as medically unsuitable for community, public or private transport by a medical practitioner or registered nurse.
PTS is suitable for patients who:
- require stretcher transport
- are assessed by a medical practitioner or registered nurse as having a condition that requires the skills of PTS staff during the journey
- have a medical or other condition that a medical practitioner or registered nurse would assess as causing the patient to be gravely embarrassed on public transport e.g. incontinence or disfigurement
PTS is not suitable for patients who:
- can walk and live independently in the community
- have a life threatening condition that requires emergency transport
- are behaviourally unstable requiring mechanical restraint
- are assessed as likely to deteriorate and fall outside “Between the Flags“
- are assessed by a medical practitioner or registered nurse as unsuitable to be transported by PTS
For more information about PTS, visit the NSW Health website.
Fees and charges
Depending on your personal circumstances, there may be charges associated with the use of PTS services.
You are not required to pay for PTS services if you:
- are being transported between public hospitals for ongoing care or between public and private hospitals for appointments
- are being transported between a healthcare facility and home and you have private health insurance which includes hospital cover
- are being transported between a healthcare facility and home, do not have private health insurance but were a concession card holder at the time of receiving transport.
You are required to pay for PTS services if you:
- are transported between a healthcare facility and home and do not have private health insurance with hospital cover
- were not a concession card holder at the time of transport
- are a NSW resident but was provided PTS services in South Australia or Queensland
- were repatriated to your home state for non-clinical reasons
- are a NSW pensioner being transported to another state for non-clinical reasons.